Retailer's FAQ1. Where are the wholesale prices? I am not seeing them.
On March 1, 2023, we completely changed the old log in system to using a platform called Handshake. You can still log into your account on our website, but the wholesale ordering now takes place only on Handshake.
If you purchase our products from us through the wholesale program or at the retail price, or through a distributor, you may not re-sell these Fat Stone Farm products on or to 3rd party marketplace sites, such as Amazon.com, Walmart.com, or any other on-line retail outlets which are not owned and managed, in their entirety, directly by you or your parent company. This is to reduce customer confusion.
Click on the Handshake button above. Handshake has a short application process.
2. Is shipping extra?
No. We do not charge for shipping in the contiguous United States. All orders are shipped ground from Connecticut.
3. How do you handle returns?
In the rare case that you have a customer return, please try to collect as much information as you can about why a product is being returned. Let us know with a quick phone call (860 235 4365) or email (firstname.lastname@example.org) and we'll work out a credit for you.
In the case that your shipment is missing or damaged, please let us know as soon as possible and we will ship another one or credit your account. A photo of the damage is important. We will ask for one to support our claims process.
4. Can I pay on Net30 terms?
Yes! After your first order with us, we can set this up for you. Your first order needs to be paid for up front.
5. Why don't you provide dosages?
Great question! We sell this as a food item, not a supplement. Many retailers place our elderberry products in their wellness departments, others do not. Here is an article that explains why we don't provide dosages.
Don't see your question or answer listed here? Need help migrating to Handshake? Give us a call, we love to talk to people: 860-235-4365.